About Serenity

Serenity specializes in building enterprise software solutions for Environmental, Health, and Safety (EHS) using the ServiceNow platform. Our suite of applications empowers organizations to achieve their Health and Safety goals, manage risk effectively, uphold quality standards, and fulfill Sustainability and Corporate Responsibility objectives.

We foster a culture of collaboration, professionalism, and positivity, prioritizing exceptional work within an environment that values teamwork, fairness, trust, and continuous learning. Our positions are all remote with flexible hours, competitive salaries, and comprehensive benefits.

Your Team

The Serenity Services and Customer Experience team is dedicated to ensuring customer success by deeply understanding their processes, challenges, and objectives. We configure the Serenity applications to align with each customer's unique processes, goals, and desired outcomes. With a focus on maintaining close collaboration with our Product team, we provide valuable insights for product enhancements.

Your Role

Engagement Managers are responsible for overseeing software project teams throughout customer product implementations. You’ll also work with customer stakeholders to ensure targets and goals are met. These projects focus on helping our clients meet EHS transformation goals using our Serenity ServiceNow based solutions.

What You'll Do

• Represent Serenity to our customers as the Engagement Manager for our product implementations
• Internally you are the Project Manager who ensures the Serenity Services team meets customer expectations including solution quality and timelines
• Lead project initiation, execution, and close-out activities
• Coordinate and schedule key workshops, development sessions, testing efforts, and deployment activities
• Engage in timely and effective communications to customers, provides status reports, and facilitate executive steering committee meetings
• Evaluate project risks, anticipate issues, and determine how to mitigate those challenges
• Demonstrate thorough understanding of project management methodologies and principles with a focus on Agile
• Develop an understanding of the Serenity products we implement and our customer's business
• Participate in pre-sales project scoping activities as needed
• Gather and support business requirement facilitation as needed to support project success

Your Qualifications

• 2+ years of experience managing software development projects
• 2+ years of experience working within software development project teams
• 1+ year experience with the ServiceNow platform
• Excellent communication and presentation skills
• Strong interpersonal skills with customer-centric attitude
• Ability to context switch between multiple projects and customers

Nice to Have Qualifications

• Knowledge of Environmental, Health, & Safety (EHS) processes and standards (OSHA)
• Experience working with Jira and Confluence

Benefits

• Medical, dental, and vision insurance
• 401(k) plan (no company matching at this time)
• Unlimited PTO
• 100% remote
• Flexible hours
• Paid training and career growth

Salary Range

$120,000 - $140,000/yr (USD)

How to Apply

If you are passionate about EHS, driven to succeed, and eager to be part of a growing company, we want to hear from you! Please send your resume and a brief cover letter outlining your qualifications and interest in the role to careers@serenityehs.com.

Serenity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.